Frequently Asked Questions

  • Who are we?

    Carlson is a family-owned, global company headquartered in Minneapolis, Minn.  Carlson operates in more than 150 countries and territories throughout the world. A global leader in the travel industry, the anchor of the Carlson portfolio of businesses is the world’s premier business and travel management company, Carlson Wagonlit Travel.

  • What part of Carlson's operations does this privacy policy cover?

    This policy covers your interaction with To learn about the privacy policies of our brands and services, please visit their websites.

  • What personal information do we collect on, how, and why?

    Within the Jobs section of our website, we request that you create an account on by submitting your first and last name, email address, a password and an answer to a secret question in order to facilitate an online application to one of our job openings.

    A second place where we ask for your information is on the Job Search page of the Jobs section. In order to process your online application, we ask for you contact information, job-related information, résumé, and equal-opportunity employment information, but only require the minimum pieces of information we need in order to process your application.

    We also provide a link to the website for the Carlson Family Foundation where grant applicants are asked to complete a form that requests the name, phone and email of the executive director of their organization.

  • How do we use cookies on

    Like many commercial websites, we use cookies to help our websites function properly. Cookies are small files placed on your computer that contain information you've provided to the website. We use Peopleclick to help us support the Career section of our website, who may place cookies on your computer when you search for or apply for a job. The cookies help process your application and associate you to the open positions you've applied for. We encrypt the cookies during this process, and they expire as soon as you leave the website. To read Peopleclick's privacy policy, click here.

  • Do we collect information from children?

    We will not knowingly request personally identifiable information from children.

  • Do we use personal information collected on for direct marketing?

    No. If you submit personal information on, we won't use the information you submitted to contact you for marketing purposes. If you've been a customer at other Carlson businesses, however, you may be contacted by them for marketing purposes. If you wish to discontinue receiving those communications, refer to the privacy policy of the business sending you the marketing offers for instructions for opting out.

  • How can I access and correct information I've submitted to

    To review the information you've provided through the Online Application page, contact and request that a copy of your personal profile be delivered to your home or email address. We'll use secure means to confirm your identity to prevent the wrong people from accessing your information. If you have corrections, we'll respond to your request within five business days.

  • How can you remove your information from our files?

    Contact to request that your account be terminated or your application information be deleted. Depending on a variety of factors, we may be required or permitted by law to keep your application or account information for a period of time. We will inform you whether or not we will honor your request.

  • Do we share your information with other companies?

    We will not sell or share your information outside Carlson and the suppliers we contract to help provide the services you've requested from us.

    One level of sharing occurs when we contract with trusted suppliers to help provide our website services. We use Peopleclick to host our online-application service. When you're sending an application to us via, it looks like you're on our website, but you're really on a web page hosted by Peopleclick. Whenever we contract with outside companies like Peopleclick, we'll hold them accountable to protect your information with generally accepted industry standards. They are forbidden from sharing your information with other companies except to provide your requested services.

    In rare cases, we may be required by law enforcement or other government authorities to provide personally identifiable information to them. In these instances, we will comply with our obligations and seek to do so in a way that protects your information.

  • Do our websites send your information to other companies?

    Our websites do not use technologies called spyware that secretly collect and transmit information about you outside the domain of the website.

    Be aware, however, that whenever you click on any advertisements on the Internet, the companies placing the ads may collect information about you through the use of cookies or pop-up advertisements. Because of the way the Internet technically operates, we cannot control this collection of information. You should contact these advertisers or content providers if you have any questions about their use of the information they collect.

  • Do we transmit your information outside your country of residence?

    Our website operations are located solely within the United States. If you set up an account on or submit an online application to us from outside the United States, your information will be transmitted to and stored in our data center or a data center of a trusted supplier in the United States. All of our locations and out locations of our trusted suppliers are required to comply with generally accepted information-security standards and practices.

  • How do we protect your personal information?

    We maintain appropriate physical, technological and organizational safeguards to protect your personal information against loss, misuse, unauthorized access or disclosure, alteration, and destruction. For example, our data networks are protected by firewalls and intrusion-detection sensors. Only employees who have a need-to-know are authorized to access member accounts. These employees are trained on our security procedures.

    Although we use reasonable measures to help protect your personal information and comply with applicable data security laws, it's important that you understand that no website or database is completely secure, or hacker proof. Youcan protect yourself and help us prevent computer crime by carefully guarding your password.

  • How do we enforce our privacy promises?

    We communicate our privacy promises to our employees and train employees handling member information on their roles and responsibilities in protecting your privacy. We regularly assess the privacy and security practices of our websites, databases and other member-information systems to identify ways we can improve our data practices.

  • How do we make notification of changes to our privacy policy?

    If we make only minor changes to this policy, we'll replace this policy with the new policy and change the effective date at the top of this policy. If you have submitted your email addresses to Carlson through, we will notify you by the email address you submitted to us if a major, material change of this privacy policy will significantly affect how we use the personal information you've submitted.