Carlson Values

More recently, our management team reaffirmed and further refined those beliefs into the Carlson Values. This was to ensure our purpose, as a business, is clearly articulated and relevant to current times. The Carlson Values guide our employees to better understand how their actions help Carlson attain its highest aspirations in service to each other, to our guests and to the world.

Integrity

Employing the highest ethical standards, demonstrating honesty, respect and open communication.

Innovation

Approaching new challenges with diversity of thought, creativity, resourcefulness and agility, and reacting quickly and effectively to provide innovative solutions.

Customer focus

Dedicating ourselves to delivering experiences that delight our customers.

 

 

Code of Business Conduct and Ethics

We strive to provide all whom we serve with quality products, services and solutions, and in doing so, we must maintain the highest ethical standards. Our guests, customers, clients, colleagues, franchisees, partners, property owners, financial partners, suppliers and shareholders expect us to act ethically. It is the responsibility of all Carlson employees, directors and representatives to ensure we do so, and the Code of Business Conduct and Ethics helps guide us in that effort.

Empowerment

Encouraging our people to take initiative and do what is right.

Accountability

Delivering on our performance commitments and taking responsibility for our actions and our own situation.

Responsibility

Ensuring that our actions deliver returns for our stakeholders while ensuring benefit to our employees, customers, owners, business partners and suppliers, as well as the environment and the communities in which we operate.

C-factor

Daring to be different, in a fun and rewarding way.