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CWT operations working overtime to accommodate business travelers impacted by volcanic ash that is disrupting travel to and from Europe
Paris | April 16, 2010
Carlson Wagonlit Travel (CWT), a global leader specializing in business travel management, is keeping many of its business travel centers in Europe and North America open over the weekend to help travelers who may be impacted by airport closures, flight delays and cancellations resulting from a high-altitude cloud of volcanic ash from Iceland make alternate plans.
According to Hakan Ericsson, CWT president, EMEA and Latin America, "Exceptional measures are in place to effectively handle the incredibly high call volume and inform and assist travelers. We have increased our front-line personnel, extended our working hours, and are rerouting calls to on-duty travel counselors to handle as many requests as possible while minimizing waiting time."
Mr. Ericsson added, "Our operations haven't been impacted like this since the tragic events of 9/11. Closing air space is not an everyday phenomenon."
About Carlson Wagonlit Travel Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management. Present in more than 150 countries, CWT serves companies of all sizes, as well as government institutions and non-governmental organizations. By leveraging both the expertise of its people and leading-edge technology, CWT helps clients derive the greatest value from their travel program in terms of savings, service, security and sustainability. The company is also committed to providing best-in-class service and assistance to travelers. CWT services and solutions comprise four lines of business: Traveler & Transaction Services, Program Optimization, Safety & Security, and Meetings & Events. In 2009, sales volume for wholly owned operations and joint ventures totaled US$21.4 billion. For more information, please visit our global Website at carlsonwagonlit.com.